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Frequently Asked Questions


Q: Who do I contact about billing questions?

A: Call the Water Information Line at 650-725-8030

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Q: Why is my water use high?

A: If your water use is higher than normal you should check your home and meter for leaks. If you see the meter moving when no water is being used you may have a leak in your home or irrigation. For specific information/questions call the Water Shop at 650-723-1300.

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Q: Where is my water meter? How do I read my meter?

A: Your water meter is located in front of your house near the street. Click here for information on how to read your water meter. For specific information about your home, call the Water Shop at 650-723-1300

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Q: Why are my rates going up?

A: This video explains why your rates may be going up and that your money is being used to invest in the system by replacing and upgdating aging pipes and investing in new technologies - like smart meters and leak detection.

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Q: How do I find out about my water quality? Who do I call if I have questions?

A: Call the Water Information Line at 650-725-8030 for questions or concerns about Water Quality. Visit the Contact Information page for other resources.

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Q: Who do I contact if I notice changes in my water's taste/odor/color?

A: Call the Water Information Line at 650-725-8030

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Q: Why is water flushed during water quality sampling?

A: To purge any stagnant water from the sample port so a representative sample of the distribution system can be collected.

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Q: What is Lake Water?

A: See information about Lake Water (i.e. non-potable irrigation water) on our Lake Water page

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Q: What are the current watering restrictions?

A: For current drought information and Stanford specific watering restrictions visit our Drought page

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Q: Can I pressure wash?

A: Pressure washing with domestic water is not allowed unless it is a health and safety concern.

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Q: How do I get a rebate for a water conservation project?

A: For questions on water rebates or water conservation projects visit our Water Efficiency Rebates page

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Q: How do I get my utility lines marked prior to construction projects?

A: Contact Underground Service Alert (U.S.A.) at 811 or 1-800-227-2600 a minimum of 48 hours (two working days) prior to excavating.

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Q: Who do I contact to report flooding or water waste?

A: Call LBRE Operations (24 hour maintenance customer service) line at 650-723-2281

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Q: If I have water I need to dispose of, how do I know where I can dump it?

A: Submit the "Planned Discharge Form" to the Water Quality, Efficiency, & Stewardship group

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Q: What can I dump down the storm drain?

A: Dumping to the storm drain is not permitted, only rain goes down the storm drain

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Water Resources and Civil Infrastructure
LBRE Operations (24 hour line): 650-723-2281
Water Information Line: 650-725-8030