Skip to main content Skip to secondary navigation

Report a Problem / Customer Requests

Main content start

If this is a life threatening emergency, please call 9-1-1

For urgent issues with water, sewer, or storm drain systems, please call the 24-Hour Maintenance Customer Service (LBRE Operations) line at 650-723-2281

For service calls, billing questions, or information about water efficiency rebates, please call our Water Information Line at 650-725-8030 or email us at