Frequently Asked Questions
- About My Bill
- Water Quality
- Water Restrictions at Home
- Available Programs and Rebates
- Construction Projects
- Water Waste
If your water use is higher than normal you should check your home and meter for leaks. If you see the meter moving when no water is being used you may have a leak in your home or irrigation. Single family home residents may also check for leak alerts through their WaterSmart Portal. For specific information/questions, call the Water Shop at 650-723-1300
Your water meter is located in front of your house near the street. Click here for information on how to read your water meter. For specific information about your home, call the Water Shop at 650-723-1300
This video explains why your rates may be going up and that your money is being used to invest in the system by replacing and upgrading aging pipes and investing in new technologies - like smart meters and leak detection.
Our Drinking Water page has additional information about water quality, including our annual water quality reports and water quality updates.
To purge any stagnant water from the sample port so a representative sample of the distribution system can be collected.
See information about Lake Water (i.e. non-potable irrigation water) on our Lake Water page
For current drought information and Stanford specific watering restrictions visit our Drought page
Pressure washing with domestic water is not allowed unless it is a health and safety concern.
For questions on water rebates or water conservation projects visit our Water Efficiency Rebates page
Call LBRE Operations (24 hour maintenance customer service) line at 650-723-2281
Submit the Planned Discharge Form to the Water Planning & Stewardship team
Dumping to the storm drain is not permitted, only rain goes down the storm drain